Representative is Typing a Response... Lyrics

Welcome to American Express Live Chat!

You are now chatting with Zena.

Zena: Hope you’re having a good day. I’m Zena, how may I help you?

you: I do not understand the difference between my Current Balance and my Outstanding Balance
you: Also, I noticed that you are named after the famous Warrior Princess—that's cool!

Zena: (smile)
Zena: Please don't worry, let me explain the difference....

you: OK, I'm not worried

Zena: Current Balance is your balance from the last billing statement adjusted for unbilled payments, credits, amounts under review, or returned payments.

you: But I'd like to know

Zena: Sure!
Zena: and Outstanding Balance is the balance till date ..
Zena: Outstanding Balance = current balance + new charges.

you: what does that mean—balance "til date?"
you: Oh, OK. So if I want to pay off my back-history Balance, then I should pay the "Current Balance"

Zena: Absolutely...
Zena: You got it..
you: Can you check to see if I have any fines or penalties for not paying my Current balance?

Zena: Sure!
Zena: Let me access your account to check that
Zena: Is this Peter?

you: Yep. Hey Zena

Zena: Thank you for confirming!

you: Thank you!


Zena: In order to continue, I need you to answer an identification question. Your chat window will expand to the right with the question, please answer it in the space provided.

Zena: The agent has sent you a secure form
Zena: My Pleasure! (smile)

you: :)

Zena: Perfect!

you: You must be a human being because you are able to smile and I don't think computers can

Zena: Please allow me a moment to check.
Zena: I am a human being. (Smile)
you: Cool. Me too. I think

Zena: Peter, I see you don't have any late fee.
There is only interest charge of $XXXX as only minimum payment due was paid in last cycle.

you: What does that mean, zena?
you: "interest charge?" Also, what does "last cycle" mean—are there different charges for different cycles?

Zena: I meant billing cycle (statement)
Zena: I see your statement dated 10/23/2013 had the balance of $XXXX
Zena: with minimum payment due of $XXXX
Zena: To avoid interest charges current balance must be paid
Zena: while only minimum payment due was paid..
Zena: that is why interest was charged

you: OK that is totally news to me because I talked to a representative last cycle and then said that I would b charged no interest if I payed the minimum...
you: I'm very surprised to hear that they might have been mistaken and/or downright lying
you: Is there any way for your to waive the fee this time?!

Zena: I will be glad to check that for you..

you: thnx

Zena: One moment please..
Zena: Thank you for waiting. I'll be with you in just a moment.
you: k

Zena: I certainly see you have a fantastic payment history.
Keeping in view your valued membership, I have successfully refunded the $XXX interest charge for you.
Please allow 24-48 hours to be credited to your account

you: Thanks I'm glad I have a fantastic payment history. I didn't know that I had to keep the Current Balance paid because, as I mentioned, your representatives led me to believe otherwise. I will try to keep my fantastic payment record in the future. Thanks very much
you: X END CHAT
you: END CHAT X

Zena: You are welcome! (Smile)
Zena: Have an excellent day ahead! (smile)

How to Format Lyrics:

  • Type out all lyrics, even repeating song parts like the chorus
  • Lyrics should be broken down into individual lines
  • Use section headers above different song parts like [Verse], [Chorus], etc.
  • Use italics (<i>lyric</i>) and bold (<b>lyric</b>) to distinguish between different vocalists in the same song part
  • If you don’t understand a lyric, use [?]

To learn more, check out our transcription guide or visit our transcribers forum

About

Genius Annotation

Conversation/Poem I had with American Express.

Transparency is a meme in the world and definitely in the poetry world.

Q&A

Find answers to frequently asked questions about the song and explore its deeper meaning

Credits
Release Date
November 4, 2014
Tags
Comments